1. Information We Collect
We may collect the following types of personal and business information:
Personal Identifiable Information (PII): Name, email address, phone number, physical address, job title, company name.
Logistics Data: Shipping details, cargo information, pickup and delivery locations, and customs documentation.
Payment Information: Bank account, credit/debit card details (processed securely through third-party payment gateways).
Technical Data: IP address, browser type, device information, location data, and browsing behavior on our website.
Communications: Emails, chat messages, customer service interactions, feedback, and survey responses.
2. How We Use Your Information
Your data is used to:
Provide logistics, shipping, and supply chain services.
Process orders, payments, and track shipments.
Communicate with you about services, support, updates, and marketing (if consented).
Ensure compliance with customs, export laws, and international trade regulations.
Improve our services through analytics, trend tracking, and feedback.
Protect against fraud, unauthorized access, or illegal activity.
3. Legal Basis for Processing Data
We process your personal data under the following legal bases:
Consent: When you voluntarily provide information or opt-in to marketing.
Contractual Obligation: To fulfill service agreements or contracts.
Legal Compliance: To comply with trade laws, customs regulations, and tax requirements.
Legitimate Interests: To improve operations, prevent fraud, and provide customer support.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. We may share data with:
Service Providers: Freight carriers, customs brokers, financial institutions, IT partners.
Legal Authorities: When required by law, court orders, or government regulations.
Business Transfers: In the event of a merger, acquisition, or company restructuring.
All third-party providers are contractually obligated to safeguard your data and only use it for authorized purposes.
5. International Data Transfers
As a global logistics provider, we may transfer your data to countries outside your own. In such cases, we ensure that appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Data Processing Agreements
GDPR-compliant mechanisms for data protection
6. Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion or restriction of your data
Object to data processing
Withdraw consent at any time
File a complaint with a data protection authority
To exercise your rights, contact us at [Insert Contact Email].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and deliver personalized content. You may disable cookies through your browser settings, but some features of our website may not function properly.
9. Data Security
We take the protection of your information seriously. Our security measures include:
SSL encryption for website and data transmission
Secure servers and firewall protections
Access control policies for internal staff
Regular data audits and breach monitoring
Despite our efforts, no system is 100% secure. We encourage users to also take precautions with their own devices and online practices.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have received such data, we will delete it immediately.
11. Changes to This Privacy Policy
NextGen Logistics reserves the right to update or modify this policy at any time. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review the policy periodically to stay informed.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us
